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Tech Stack
JavaScript, Vue.js, Java, MySQL, Nginx, Spring
Project Management
Waterfall
Start Date
2022 (ongoing project)
Sun Island Tours is an Australian outbound tour operator headquartered in Sydney. Its business is centered around arranging travel experiences in the Mediterranean area for Australian customers, with key destinations such as Greece, Italy, Croatia, Turkey, and Malta. The travel company designs and manages multi-day tours that consist of complex service combinations — sometimes including up to 30+ separate components in a single package.
Our client uses both B2C and B2B sales channels and has over 4,000 travel agencies in its partner network. These agencies can create bookings directly via our client’s system or with the support of Sun Island Tours staff.
The hybrid client structure and expansive partner network demanded a powerful and scalable system to meet growing operational needs. Sun Island Tours reached out to our company looking for a modern, adaptable solution capable of handling API and XML integrations and ensuring high flexibility. They were seeking to migrate its business operations from an outdated and cumbersome travel platform that imposed limits on the company’s business growth and operational efficiency.
The software foundation of the project was our proprietary travel management platform, GP Travel Enterprise. Custom adjustments made to it in accordance with the client’s requests were supposed to address the following business needs:
When choosing its software vendor, the client pointed out the flexibility of our solutions, our ability to add new features when needed, possibility to process custom requests, and external supplier integration functionality.
The project kicked off in June 2022 and is ongoing as a long-term partnership. The scope of delivery was structured to deliver value progressively, with major phases including planning, implementation, testing, and regular updates based on the client’s feedback.
At the moment, our team has managed to deliver the functionality within the scope of the agreed project goals (see above). Although the project was developed on a shared product core, Sun Island Tours had ample room for tailored adjustments that balanced standardization with unique operational needs.
After the successful migration to a more flexible and efficient travel management platform, our client was able to align its operational software and the complex nature of its booking and distribution model more accurately. Its software system now offers:
The long lead-time nature of the client’s bookings and seasonal cycles are the contributing factors to why precise performance metrics (e.g., booking conversion rates or revenue uplift) remain under evaluation at the moment. However, internal adoption and functionality milestones have been strong indicators of success.
Notable improvements include:
Sun Island Tours is also onboarding new staff to manage direct supplier contracts, highlighting the system’s growing strategic value to the company. With each product update, the client refines its operations and explores new commercial opportunities.
John Polyviou, General Manager
“GP Solutions delivered a robust, scalable system that became the backbone of our wholesale travel operations. The platform’s adaptability, automation, and integration capabilities have transformed our workflow, saving time and reducing errors. A few advanced features required brief familiarization, but GP Solutions’ support team helped us quickly get up to speed. Highly recommended for travel businesses seeking a tailored, future-proof solution.”
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