CRM for Travel Agency and Tour Operators

Enrich your sales and marketing operations with wholesome travel CRM solutions

Customer relationship management is the foundation of any sustainable travel business. GP Solutions offers bespoke booking CRM software for the travel industry with complete automation of profiling, communication, deal tracking, marketing and sales management.

Tailored to Travel Agencies, Tour Operators and Other Travel Service Providers

In order to provide you with reliable and fully-functional customer relationship management tools, GP Solutions built extended travel agency CRM as an integral part of GP Travel Enterprise platform along with functionality to integrate your own 3rd-party CRM system:

Extended CRM Module

Integrate your original CRM module to your GP Travel Enterprise solution

CRM API Integration

Connect any CRM tool of your choice to your GP Travel Enterprise modules

Discover multiple opportunities to automate your travel operations with GP Travel Enterprise.

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Connect with Your Customers and Partners

We equally recognize the importance of both your customers and partners. That is why we bring you the tour operator CRM solutions that can connect you to all the members of your professional network, from your online and branch visitors to partner tour operators and agencies:

B2C Customers

Corporate Clients

Suppliers

Distributors

Travel Agents

Travel Agency CRM Sales Management & Communication Capabilities in a Snapshot

We provide automated full-cycle relationship management solutions for different types of travel companies: travel agencies, outgoing tour operators, DMCs, etc.

CRM for travel agency by GP Solutions provides:

Complete breakdown on your customer and partner relationships
Support of different customer profile types (end customer, agent, tour operator);
Centralized storage of all customer and partner data
Functionality to build marketing, sales and customer support teams
Lead and prospect management tools
Built-in customer communication tools (online chat, individual and mass emails)
Integration with GP Solutions online booking engine
Performance analytics

Our Clients Say

“Our company would like to thank GP Solutions for being so cooperative in implementing software solutions for our company in the shortest possible period. Your team has manifested the ultimate operational excellence and the highest professional and personal competence. We consider your team’s cohesion and unity spirit as the keystone of our project’s success.”

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Sven Schiller

Information Technology Director, Air Canada Vacations, Canada

“We’re impressed with their willingness to always find a way to make things happen. It is a very honest relationship we have with our team at GP and they really do feel like an extension of our own company. This isn’t something you find every day.”

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Josea Browne

Managing Director, BookBarbados.com, Barbados

“I can highly recommend the services of GP Solutions. During the past 1.5 years, our company has been working with GP Solutions on a new project of ours. The company offers high quality services. We can say that we have always been satisfied by their work.”

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Dennis Behnsen

Vice President, Education First, Switzerland

“GP Solutions continues to produce high-quality outputs thanks to their dedication and commitment to delivering their projects on time. The team is highly adaptable, and internal stakeholders are particularly impressed with their vast industry experience.”

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Benjamin Weller

Head of IT, GALERIA Reisen GmbH, Germany

“GP Solutions’ expertise in travel-oriented development and their team’s wide range of skills have been huge for us. Engage their people as soon as possible within your project timeline. Their Travel Technology Division has a fantastic level of expertise on all development fronts that will help your project get moving quickly.”

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Marc Blaser

Director Projects, Hotelplan Management AG, Switzerland

“Due to their experience in travel IT we’ve selected GP Solutions to work on a custom project for TOURCOMPASS, which involved interaction with Amadeus. We found GP team to be professional, dependable and responsive. We are pleased to recommend GP Solutions GmbH as a reliable travel technology partner.”

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Claus Palmgren Jessen

Managing Director, Aclass A/S, Denmark

Sven Schiller

Information Technology Director, Air Canada Vacations, Canada

Josea Browne

Managing Director, BookBarbados.com, Barbados

Dennis Behnsen

Vice President, Education First, Switzerland

Benjamin Weller

Head of IT, GALERIA Reisen GmbH, Germany

Marc Blaser

Director Projects, Hotelplan Management AG, Switzerland

Claus Palmgren Jessen

Managing Director, Aclass A/S, Denmark

Our Travel Agency CRM in Detail

Take a look at the complete functionality enabled by our online travel agency CRM solutions, along with some extra services from GP Solution’s team, for you to get the most out of our specialized competencies:

Extended CRM Module for GP Travel Enterprise

Our core platform can be deployed together with travel agency CRM system as a single package to ensure interoperability and data sharing across different modules of GP Travel Enterprise.

Web-based

Seamless integration with GP Travel Enterprise

Customized to your business workflows

3 layers of CRM module capabilities

Operational

Allows managing every aspect of your relationships with customers and partners, from profiles to communication.

Collaborative

Brings your marketing, sales, and customer support staff together to collaborate on prospects, leads, opportunities, loyalty programs and customers.

Analytical

Provides a clear outline of where you stand with your sales to help identify further opportunities.

Customer Profiling and Classification

The core travel CRM functionality allows creating a single point of reference with full data on every partner and customer account to help your sales and marketing activities.

Define account priorities (low / normal / high)
Highlight VIP and high-value accounts
Identify industry, company size and other account sorting parameters
Differentiate between opportunities and actual customers

Customer and Partner Communication

From the first request or email to post-purchase activity, Extended CRM helps to store communication and diverse activities performed on each customer as part of your marketing, sales and account management efforts.

Record outgoing calls and meetings
Schedule and send personalized individual and emails
Set up upcoming event alerts from CRM home page
Track the entire communication history by client, opportunity, or booking

Sales Funnel Visibility

We enable you to track your customer’s journey based on sales funnel position to help you plan sales strategy and focus on priority potentials.

Track customer life-cycles by profiles and see where they are in the sales funnel
Identify, monitor and act on your sales opportunities with potential customers

Integration with Online Booking Engine, Requests Forms and Chats

With this option, you can keep track of every reservation request coming from your online booking engine or website chat and store it in the unified CRM database.

Get an online booking engine and travel agency management software all in one system
Never miss a request by putting them into your processing queue immediately
Improve multichannel sales visibility
Store and manage reservations from your customers’ accounts

Email Marketing Campaigns

Integral to your marketing strategy, email campaigns facilitate stronger outreach, improve communication and help generate more leads on a regular basis. Using the mass emailing instruments built into our CRM for the travel industry, you won’t need to rely on any third-party tools but kickstart email marketing along with booking processing and sales activities.

Plan and schedule your marketing campaigns
Send out bulk emails from your CRM
Personalize marketing messages based on CRM data
Monitor your marketing campaign performance

Lead Nurturing

Now that our CRM for tour operators and online travel agencies puts you in control over your customers’ personal data, sales funnel and communication, you can devise advanced lead nurturing strategies to never overlook a sales opportunity again.

Now that our CRM for tour operators and online travel agencies puts you in control over your customers’ personal data, sales funnel and communication, you can devise advanced lead nurturing strategies to never overlook a sales opportunity again.

Analytics

Our tour operator CRM software comes along with extendable data analytics instruments. You won’t need to switch between systems to get stats on your prospects, leads, opportunities and customers, sales performance by your sales staff and distributors, volume of sales, and more metrics.

Get visualized data on your customers, sales performance, volume and more
Expand your analytical capabilities with an extra module to get more detailed reports on customers, suppliers, services, and destinations

Get more details on how our online Booking Engine Software can boost your B2B and B2C sales.

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CRM API Integration

The second option that comes along with our CRM for travel agencies offering is CRM API, which allows connecting any external CRM system with GP Travel Enterprise for immediate data sync between the two systems.

No duplicates

We make sure no data is duplicated between GP Travel Enterprise modules containing customer and supplier data and your CRM, using two-way integration that makes all the data shared between the apps.

Integration by professionals

We will take up all the integration-related tasks and verify that the apps communicate seamlessly.

Consulting included

On top of the integration services, we can provide professional CRM consulting services to help you choose and connect the right CRM system based on your needs and requirements. This will be followed by the CRM configuration and setup.

CRM for Travel Agency and Tour Operators