Travel CRM

Enrich your sales and marketing operations with
wholesome travel CRM solutions

Customer relationship management is the foundation of any sustainable travel business. GP Solutions offers bespoke booking CRM software for the travel industry with complete automation of profiling, communication, deal tracking, marketing and sales management.

Tailored to Travel Agencies, Tour Operators and Other Travel Service Providers

 In order to provide you with reliable and fully-functional customer relationship management tools, GP Solutions built Extended CRM module as an integral part of GP Travel Enterprise platform along with functionality to integrate your own 3rd-party CRM system:

Extended CRM Module

Integrate our original CRM module to your GP Travel Enterprise solution.

CRM API Integration

Connect any CRM tool of your choice to your GP Travel Enterprise modules.

Discover multiple opportunities to automate your travel operations with GP Travel Enterprise

Connect with Your Customers and Partners

We equally recognize the importance of both your customers and partners. That is why we bring you the CRM solutions that can connect you to all the members of your professional network, from your online and branch visitors to partner tour operators and agencies:

B2C Customers

Corporate Clients

Suppliers

Distributors

Travel Agents

Travel CRM Sales Management & Communication Capabilities In a Snapshot

We provide automated full-cycle relationship management solutions for different types of Travel Companies: Travel Agencies, Outgoing Tour Operators, DMCs, etc.

Travel CRM by GP Solutions provides:

  • Complete breakdown on your customer and partner relationships

  • Support of different customer profile types (end customer, agent, tour operator)

  • Perfomance analytics

  • Integration with GP Solutions Online Booking Engine

  • Functionality to build marketing, sales and customer support teams

  • Built-in customer communication tools (online chat, individual and mass emails)

  • Lead and prospect management tools

  • Centralized storage of all customer and partner data

Our CRM for Travel In Detail

Take a look at the complete functionality enabled by our online travel CRM solutions, along with some extra services from GP Solution’s team for you to get the most out of our specialized competencies:

Extended CRM Module for GP Travel Enterprise

Our core platform can be deployed together with CRM module as a single package to ensure interoperability and data sharing across different modules of GP Travel Enterprise.

3 layers of the CRM module capabilities

Operational

Allows to manage every aspect of your relationships with customers and partners, from profiles to communication.

Collaborative

Brings your marketing, sales, and customer support staff together to collaborate on prospects, leads, opportunities, loyalty programs and customers.

Analytical

Provides a clear outline of where you stand with your sales to help identify further business managing opportunities.

Customer Profiling and Classification

The core travel CRM functionality allows to create a single point of reference with full data on every partner and customer account to help your sales and marketing activities.

  • Define account priorities (low / normal / high)
  • Identify industry, company size and other account sorting parameters
  • Highlight VIP and high-value accounts
  • Differentiate between opportunities and actual customers

Customer and Partner Communication

From the first request or email to post-purchase activity, Extended CRM helps to store communication and diverse activities performed on each customer as part of your marketing, sales and account management efforts.

  • Keep record of your outgoing calls and meetings
  • Schedule and send personalized individual and emails
  • Set up upcoming event alerts from CRM home page
  • Track the entire communication history by client, opportunity or booking

Sales Funnel Visibility

We enable you to track your customer’s journey based on sales funnel position to help you plan sales strategy and focus on priority potentials.

  • Track customer life-cycles by profiles and see where they are in the sales funnel
  • Identify, monitor and act on your sales opportunities with potential customers

Integration with Online Booking Engine, Requests Forms and Chats

With this option you can keep track of every reservation request coming from your online booking engine or website chat and store it in the unified CRM database.

  • Get an online booking engine and travel agency management software all in one system
  • Improve multi-channel sales visibility
  • Store and manage reservations from your customers’ accounts
  • Never miss a request by putting them into your processing queue immediately

Get more details on how our online booking engine software can boost your B2B and B2C sales.

Email Marketing Campaigns

Integral to your marketing strategy, email campaigns facilitate stronger outreach, improve communication and help generate more leads on a regular basis. Using the mass emailing instruments built into our CRM for the travel industry you won’t need to rely on any third-party tools but kickstart email marketing along with booking processing and sales activities.

  • Plan and schedule your marketing campaigns
  • Send out bulk emails from your Travel CRM System
  • Personalize marketing messages based on your CRM data
  • Monitor your marketing campaign performance

Lead Nurturing

Now that our CRM for tour operators and online travel agencies puts you in control over your customers’ personal data, sales funnel and communication, you can devise advanced lead nurturing strategies to never overlook a sales opportunity again.

  • Get access to all potential customers’ details to tailor your communication
  • Schedule lead nurturing activities
  • Plan and execute your personalized communication strategies
  • Maximize your conversion potential

Analytics

Our tour operator CRM software comes along with extendable data analytics instruments. You won’t need to switch between systems to get stats on your prospects, leads, opportunities and customers, sales performance by your sales staff and distributors, volume of sales, and more metrics.

  • Get visualized data on your customers, sales performance, volume and more
  • Expand your analytical capabilities with an extra module to get more detailed reports on customers, suppliers, services and destinations

CRM API Integration

The second option that comes along with our travel CRM offering is CRM API, which allows to connect any external CRM system with GP Travel Enterprise for immediate data sync between the two systems.

No
Duplicates

We make sure no data is duplicated between GP Travel Enterprise modules containing customer and supplier data and your CRM using two-way integration that makes all the data shared between the apps.

Integration by
Professionals

We will take up all the integration-related tasks and verify that the apps communicate seamlessly.

Consulting
Included

On top of the integration, we can provide professional CRM consulting services to help you choose the right CRM system based on your requirements. This will be followed by the CRM configuration and setup.

Get your Travel CRM software experience all fine-tuned and running.

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