Travel CRM

Enrich your sales and marketing operations with wholesome travel CRM solutions

GP Travel Enterprise interface

Customer relationship management is the foundation of any sustainable travel business. GP Solutions offers bespoke booking CRM software for the travel industry with complete automation of profiling, communication, deal tracking, marketing and sales management.

Tailored to Travel Agencies, Tour Operators and Other Travel Service Providers

In order to provide you with reliable and fully-functional customer relationship management tools, GP Solutions built Extended CRM module as an integral part of GP Travel Enterprise platform along with functionality to integrate your own 3rd-party CRM system:

Extended CRM Module

Integrate your original CRM module to your GP Travel Enterprise solution

CRM API Integration

Connect any CRM tool of your choice to your GP Travel Enterprise modules

multiple crm api connection
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Discover multiple opportunities to automate your travel operations with GP Travel Enterprise

Connect with Your Customers and Partners

We equally recognize the importance of both your customers and partners. That is why we bring you the CRM solutions that can connect you to all the members of your professional network, from your online and branch visitors to partner tour operators and agencies:

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B2C Customers

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Corporate Clients

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Suppliers

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Distributors

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Travel Agents

Travel CRM Sales Management & Communication Capabilities In a Snapshot

We provide automated full-cycle relationship management solutions for different types of travel companies: travel agencies, outgoing tour operators, DMCs, etc.

Travel CRM by GP Solutions provides:

  • Complete breakdown on your customer and partner relationships
  • Support of different customer profile types (end customer, agent, tour operator);
  • Centralized storage of all customer and partner data
  • Functionality to build marketing, sales and customer support teams
  • Lead and prospect management tools
  • Built-in customer communication tools (online chat, individual and mass emails)
  • Integration with GP Solutions online booking engine
  • Performance analytics
GP Travel CRM
Dennis Behnsen
Dennis Behnsen, Vice President
Education First

“I can highly recommend the services of GP Solutions. During the past 1.5 years, our company has been working with GP Solutions on a new project of ours. The company offers high quality services. We can say that we have always been satisfied by their work ”

Our CRM for Travel In Detail

Take a look at the complete functionality enabled by our online travel CRM solutions, along with some extra services from GP Solution’s team for you to get the most out of our specialized competencies:

Extended CRM Module for GP Travel Enterprise

Our core platform can be deployed together with CRM module as a single package to ensure interoperability and data sharing across different modules of GP Travel Enterprise.

Travel CRM Opportunities page
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Web-based
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Seamless integration with GP Travel Enterprise
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Customized to your business workflows

3 layers of CRM module capabilities

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Operational

Allows to manage every aspect of your relationships with customers and partners, from profiles to communication.

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Collaborative

Brings your marketing, sales, and customer support staff together to collaborate on prospects, leads, opportunities, loyalty programs and customers.

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Analytical

Provides a clear outline of where you stand with your sales to help identify further opportunities.

Customer Profiling and Classification

The core travel CRM functionality allows to create a single point of reference with full data on every partner and customer account to help your sales and marketing activities.

  • Define account priorities (low / normal / high)
  • Highlight VIP and high-value accounts
  • Identify industry, company size and other account sorting parameters
  • Differentiate between opportunities and actual customers
Customer Profiling in a travel CRM

Customer and Partner Communication

From the first request or email to post-purchase activity, Extended CRM helps to store communication and diverse activities performed on each customer as part of your marketing, sales and account management efforts.

Communications section in a travel CRM
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Record outgoing calls and meetings
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Set up upcoming event alerts from CRM home page
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Schedule and send personalized individual and emails
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Track the entire communication history by client, opportunity or booking

Sales Funnel Visibility

We enable you to track your customer’s journey based on sales funnel position to help you plan sales strategy and focus on priority potentials.

Sales Funnel

  • Track customer life-cycles by profiles and see where they are in the sales funnel
  • Identify, monitor and act on your sales opportunities with potential customers

Integration with Online Booking Engine, Requests Forms and Chats

With this option you can keep track of every reservation request coming from your online booking engine or website chat and store it in the unified CRM database.

  • Get an online booking engine and travel agency management software all in one system
  • Never miss a request by putting them into your processing queue immediately
  • Improve multi-channel sales visibility
  • Store and manage reservations from your customers’ accounts
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Get more details on how our online booking engine software can boost your B2B and B2C sales.

Email Marketing Campaigns

Integral to your marketing strategy, email campaigns facilitate stronger outreach, improve communication and help generate more leads on a regular basis. Using the mass emailing instruments built into our CRM for the travel industry you won’t need to rely on any third-party tools but kickstart email marketing along with booking processing and sales activities.

  • calendar

    Plan and schedule your marketing campaigns

  • mail

    Send out bulk emails from your CRM

  • dialogs

    Personalize marketing messages based on CRM data

  • graf

    Monitor your marketing campaign performance

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Lead Nurturing

Now that our CRM for tour operators and online travel agencies puts you in control over your customers’ personal data, sales funnel and communication, you can devise advanced lead nurturing strategies to never overlook a sales opportunity again.

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Analytics

Our tour operator CRM software comes along with extendable data analytics instruments. You won’t need to switch between systems to get stats on your prospects, leads, opportunities and customers, sales performance by your sales staff and distributors, volume of sales, and more metrics.

  • Get visualized data on your customers, sales performance, volume and more
  • Expand your analytical capabilities with an extra module to get more detailed reports on customers, suppliers, services and destinations
analytics form in a travel CRM

CRM API Integration

The second option that comes along with our travel CRM offering is CRM API, which allows to connect any external CRM system with GP Travel Enterprise for immediate data sync between the two systems.

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No duplicates_

No duplicates:

we make sure no data is duplicated between GP Travel Enterprise modules containing customer and supplier data and your CRM using two-way integration that makes all the data shared between the apps.

Integration by professionals

Integration by professionals:

we will take up all the integration-related tasks and verify that the apps communicate seamlessly.

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Consulting included:

on top of the integration services, we can provide professional CRM consulting services to help you choose and connect the right CRM system based on your needs and requirements. This will be followed by the CRM configuration and setup.

Get in touch to hear our success stories and try our Travel CRM Solution Yourself

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Contact Us

Engage your customers better with intelligent CRM Solutions. Contact us today to get a free quote for your travel project.

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